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Customer Service Roundup 8/17/12
Some thoughtful writing on customer service from around the web: “You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.” — Jan Carlzon Read Adrian Swinscoe’s thoughts on...
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“The human touch”— Customer Service Roundup 9/19/12
…when thinking about your customer’s journey and the process of helping them buy I think it is important to add in the human and relationship touch. Adrian Swinscoe at the Small Business Blog...
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#Smallbiz Customer Service Roundup 10/11/12
Some great posts on customer service from around the web in the last few days. For a smile, check out this post at Signal vs. Noise for a great customer service story about going above and beyond (to...
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